Issue export error : 414 Request-URI Too Large
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Error when attempting to export issues 414 Request-URI Too Large
Diagnosis
When you attempt to export an issue with a complex JQL query via the Atlassian Cloud Jira you may experience error 414 Request-URI Too Large. This error occurs because the service is yet to authenticate the client requesting the resource and hence they are redirected to /v2/auth/flow. If they try using a simple JQL to begin once and use export it to Excel, it authenticates the client requesting the resource the next time.
Cause
This error occurs because the service is yet to authenticate the client requesting the resource and hence they are redirected to /v2/auth/flow. If they try using a simple JQL to begin once and use export it to Excel, it authenticates the client requesting the resource the next time.
Solution
Try out the following steps to resolve the issue:
- Login into the site
- Use a very simple JQL that returns less than 1000 rows for example
created > startOfDay(-1) or created > startOfDay()
- In the next step click Apps -> Open in Microsoft Excel
- Follow the screen prompts to authenticate and enter the code
- Once you enter the code you would be redirected to the following screen
- You can now use the original query to export issues and you should no longer experience 414 errors as long as the App is authenticated.
Note: You can double-check whether the App is authorized by accessing the following URL https://id.atlassian.com/manage-profile/apps