Issue Page Shows Up Blank After Upgrade
After upgrading to Jira 8.12.0 or higher, when trying to view issues, the page is shown blank except for the navigation bar at the top of the page.
The screen may look similar to this:
The following error is seen in the
When upgrading to a Jira Server or Data Center version 8.12.0 and above.
When copying a
jpm.xmlfile from a previous version or modifying it.
atlassian-jira.logand search for a recent restart of Jira to view the list of modified files being used by the instance.
___ Modifications ___________________________ Modified Files : jpm.xml
The issue is caused by missing properties that were added to the
jpm.xml staring in Jira 8.12.0. The changes were made as a response to resolve the following feature suggestion.
The following properties were added to the
jpm.xml starting in Jira 8.12.0.
Note: Although some application vendors may request changes to the
jpm.xml file, these changes can potentially break Jira. Instead of editing
jpm.xml directly, our recommendation is to make any configuration changes in your
jira-config.properties file, as noted here: Advanced Jira application configuration
jpm.xml file made for the version of Jira you are running. Don't modify or copy a
jpm.xml file from a previous version.
If you don't have a backup of the default
jpm.xml, download Jira using the ZIP Archive option here:
After unzipping the archive, the jpm.xml file can be found in the following path:
Update your current Jira instance with the jpm.xml file from the previous step