Issue Security Level does not added to tickets even though it is added in Post Function.

Summary

Issue Security Level does not get added to tickets during creation even if it is configured using Post Function.

Environment

Jira Service Management Cloud 

Diagnosis

 Tickets should be created without updating Security Level.

Cause

Set Issue Security Level based on user's Project role was added as the last action in Post Function for Create transition.

Solution

Set Security Level action should be moved to the top of the Post Function before Creates the issue originally.

To Update the Post Function in Create Transition,

  1. Navigate to the affected project.
  2. Select the affected workflow and edit it.
  3. Click on Create transition > Click on Post Function 
  4. Move the Post Function that updates Security Level to top of the Post Function and before Creates the issue originally using Move Up button. Below is the example Post Function.

                         


In case the issue is still not resolved, please also review the article How-to update Issue Security levels on new and existing issues or feel free to contact Atlassian support.



Last modified on Oct 5, 2023

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