ITSM Features available for JSM Company-managed and Team-managed projects
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
The IT service management (ITSM) template has a number of useful features ready to use out-of-the-box when you create a new project. However, some integrations and features require additional set-up so you can get the most out of your ITSM project, and some features are available only for Company-managed projects as distinct below:
In case you need to use any ITSM feature not available in Team-managed projects, you need to Migrate between team-managed and company-managed projects.