Problem

When a JIRA application is configured to use an outbound proxy with the -Dhttp.proxyHost JVM argument, Crowd or other service integrations are not bypassing the proxy and connection fails. This occurs even if -Dhttp.nonProxyHosts appears to be appropriately set.

Causes

There are a few causes for this issue:

1. (Unix/Linux only): The pipe character ( | ) may require backslash ( \ ) escaping so it is not translated as a shell pipeline:

   -Dhttp.nonProxyHosts=*.atlassian.com\|localhost

2. (Windows only): The pipe character ( | ) can't be escaped using ( ^ ) and the host following it is not recognized as an internal or external command, operable program or batch file.

   -Dhttp.nonProxyHosts=*.atlassian.com^|localhost

3. The value should not be both quoted and escaped. For example, this does not work as the backslash character is passed in as part of the value:

   -Dhttp.nonProxyHosts="*.atlassian\|localhost"

4. (JIRA version < 4.3 only): Your JIRA application's lib directory includes xfire-aegis-1.2.6.jar and xfire-core-1.2.6.jar, but both of those jar files don't include the transport.http.ProxyUtils class, the controller of the JVM proxy options.  This defect JRA-20715 was fixed in JIRA 4.3.

Workarounds

• Due to issues with escaping, -Dhttp.nonProxyHosts shouldn't be defined in setenv.bat or setenv.sh. Instead, set it in <JIRA_Install>/conf/catalina.properties as follows:

  http.nonProxyHosts=*.atlassian.com|localhost

  • Ensure there are no quotation marks in the value.

• If you are using JIRA 4.3 or earlier:

  JIRA version < 4.3 only...

  1. Add xfire-java5-1.2.6.jar into <JIRA-install>/common/lib, or replace <JIRA-Install>/common/lib/xfire-aegis-1.2.6.jar and xfire-core-1.2.6.jar with xfire-all-1.2.6.jar.
  2. Remove any quotations in the JAVA_OPTS variable.
  3. Restart your JIRA applications.