Jenkins for Jira add on reports no server connection


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Jenkins Integration fails with the message "Error message from Jira: JWT verification failed. Please make sure you configured the same secret in Jenkins and Jira"

Environment

Jira Cloud

Cause


 JWT uses a time-based claim "iat — issued at" which can be used to reject tokens if the time sync is ahead on the resource server. 

Solution

Synchronize the time on the Jenkins server if it is ahead or behind the actual time

Last modified on Apr 19, 2024

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