JIRA Agile throws object is null or undefined when loading the Getting Started page

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Problem

After installing JIRA Agile and attempting to access the Getting Started page you are met with the error message "Exception unknown name resource:$URL$"

The following appears in the atlassian-jira.log
Exception: Unable to get value of the property 'ManageBoardsController': object is null or undefined

Diagnosis

Diagnostic Steps

Cause

  • JavaScript is disabled

Resolution

  • Enable JavaScript in the browser

Last modified on Mar 30, 2016

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