JIRA Agile throws object is null or undefined when loading the Getting Started page

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.


After installing JIRA Agile and attempting to access the Getting Started page you are met with the error message "Exception unknown name resource:$URL$"

The following appears in the atlassian-jira.log
Exception: Unable to get value of the property 'ManageBoardsController': object is null or undefined


Diagnostic Steps


  • JavaScript is disabled


  • Enable JavaScript in the browser

Last modified on Mar 30, 2016

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