JIRA Application Administration Knowledge Base
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Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Welcome to the Home of the Administration Knowledge Base of JIRA Applications!
These pages provide troubleshooting and how-to articles on administration of the different JIRA applications.
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Last modified on Dec 27, 2024
In this section
- "JIRA has been locked" error when starting Jira Server or Data Center
- 404 Searching for Request Types in Help Center
- Abandoned Nodes not showing as Offline in JIRA Data Center
- Activity Stream gadget doesn't load due to Third Party feeds
- Add GitHub organization repositories to Jira Software
- Adding classes to OSGi boot class loader (BootDelegation)
- Adjusting daylight saving time - Brazil, 2019
- After upgrading from version 7.0 to 7.1.2 we get an error on the boards tab.
- A JIRA application project disappeared or missing with log message specified project id to browse, but it is diff to current project
- AJP connector fails to start in Jira Server due to secretRequired misconfiguration
- Allow anonymous issue creation but prevent anonymous viewing of issues in Jira
- Anonymous users able to see shared filters, dashboards, or project issues in Jira server
- Application Links not working behind third party SSO
- Atlassian SDK atlas-run command fails with error Unsupported major.minor version
- Automate backups for Jira Cloud
- Automatically assign an issue based on Issue Type in Jira server
- Blank Page or Missing XSRF Token when CSV Import
- Board administrators are suddenly removed
- Bulk editing more than 10000 issues will result in XSRF Security Token Missing
- Bulk update the resolution field in Jira
- Cache Delegation: null keys are not permitted
- Can't create issues due to Script Runner for JIRA being disabled
- Cannot send Test Mail due to Authentication Error
- Changes to custom field descriptions are not visible on the Create Issue screen in Jira Server / Data Center
- Change the context path used to access Jira server
- Clicking edit in Kanban board throws Exception: Uncaught SyntaxError: missing ) after argument list
- Cluster Index Replication health check fails in Jira Data Center due to Jira Charting Plugin
- Communication breakdown when clicking on the tab to attempt to link a Confluence page
- Configure an outbound proxy for use in Jira server
- Configure Jira to run behind a NGINX reverse proxy
- Confluence Issue Macro not able to display issues from JIRA.
- Confluence page gadget does not load in Jira
- Connecting to a Subversion Repository Fails Due to 'SVN Authentication Required For' Error
- Convert remote user directory to local Jira user directory
- Could not lock user prefs Unix error code 2
- Create issue fails with attempt timed out error in Jira server
- CSV Importer screen does not list any projects
- Dashboard loads slowly after upgrade to Jira server 7.1 and up
- Database Connection Settings healthcheck fails in Jira server
- Database Isolation health check fails in Jira server
- Delete a label in Jira
- Development information panel in Jira issue view shows outdated information for some issues
- Different User Groups to Have Different Workflow Rights
- Display problems when browsing Jira server with Internet Explorer in Compatibility or Enterprise modes
- Display standard dates in Jira server
- Due Date Field is Missing
- Duplicate key error in Jira server on creating issue via REST API or accessing Custom Fields page in JIRA
- DVCS page throws exception after upgrading JIRA
- Editing LDAP user's attributes in Jira fails with a "NumberFormatException: null" error
- Edit the Resolution of Closed Jira Issues
- Email notifications are delayed or not sending due to mail server responding with temporary failures
- Enabling logging in Jira Data Center affects all nodes
- End of Life health check fails in Jira
- Error in Scheduler Administration "com.atlassian.jira.issue.subscription.DefaultSubscriptionManager:XXXX"
- Error rendering 'is.origo.jira.tempo-plugin:collaboratorsmodule'
- Error while searching when linking JIRA Board to Confluence Space
- Exception getting property 'jira.lf.date.relativize' from database. Using default
- Excessive access to JIRA Issue from IE 11
- Export menu of issue navigator displays navigator.results.currentview.*
- Export More Than 1000 Results to Excel
- External System Import Fails to Import CSV File
- Fields missing on screens in Jira Data Center
- Filter and Issues page not redirected after integrating JIRA with SSL or HTTPS
- Fix gadget titles showing as __MSG_gadget in Jira Data Center
- Fix incorrectly set resolutions in Jira server
- Fixing Issues With Jira Resolutions
- GC overhead limit exceeded error crashes Jira server
- Get "We couldn't deliver this payload: Invalid host name." error message in Github
- Get list of licensed users in Jira Server and Data Center
- Getting error messages SQLServerException: Invalid object name in Jira
- Getting exception java.net.NoRouteToHostException while configuring mail server
- Health Check: Explicit Garbage Collection
- Health Check: Open Files Limit
- Health Check: Supported database
- How does the user picker work in JIRA applications
- HowTo: Filter to show sub tasks of a filtered list of parent tasks
- How to analyze performance diagnostics ( thread dumps, heap dumps, garbage collection logs )
- How to automatically change the assignee when transitioning the workflow
- How to change the default AJAX timeout in Jira server
- How to change the issue resolution using a database update
- How to Change URLs of External Gadgets in Jira
- How to configure Slack notifications for issues moved between projects
- How to control anonymous user access in a public Jira Server or Data Center instance
- How to create issues using direct HTML links in Jira Server
- How to create Jira Support Zip via command line
- How to delete mails from the outbound queue in Jira Data Center
- How to determine which node a user is accessing in Datacenter
- HowTo disable auto filling reporter field when creating issues
- How to disable Bulk Create (non-Admin CSV Import)
- How to disable extended project administration
- How to disable the "Tell us what you think" NPS Survey in JIRA Server
- How to enable and edit component/s , affects Version/s and fix version/s field ?
- How to enable logging to write in new log file ?
- How to filter issues based on Security Level
- How to fix directory permissions in Windows for Jira Server
- How to fix ORA-02391 exceeded simultaneous SESSIONS_PER_USER limit Errors in JIRA
- How to Fix Oracle Error ORA-00942: table or view does not exist
- How to generate public key to application link 3rd party applications
- How to get Count of Unique Users Accessing Jira
- How to hide JIRA Credits
- How to identify multiple IPs in JIRA application logs
- How to identify Workflow Diagram in Jira database
- How to ignore updates in the issues that were made during the weekend while closing them via Automation for Jira
- How to import a Workflow into a JIRA Cloud application
- How to limit editing permission, to certain groups, for a particular Issue Status
- How to manage dark features in Jira Server and Data Center
- How to prevent JIRA Administrators from modifying certain groups in Crowd Directory
- How to restore accidentally deleted issue in JIRA applications from the XML backup file
- How to restrict Log Work on a specific status
- How to retrieve Health Check results using REST API
- How to split lines when sending data with the Jira REST API
- How to switch SAML from the primary to the secondary authentication method in Jira Database
- How to troubleshoot long page load times in Jira server
- How to upload Custom Priority Icons in Jira
- How to Use a Webhook with a Custom Event
- How to use Java Native Memory Tracking (NMT) to obtain JVM memory usage details
- How to use LastPass with SAML single sign-on for Atlassian Data Center
- How to use OpenDJ with JIRA
- HSTS configuration blocks Jira from redirect HTTP to HTTPs connections
- HTML code being displayed in the Status fields in the Issue Subscription
- Impact of CVE-2020-1938 on Atlassian products
- Importing attachments via CSV file fails with exception
- Impossible to create a new project
- Incoming mail behavior with required fields
- Indexing fails due to immense field
- Information about security tokens used for loading external images in email messages sent out by Jira
- Inline editing does not work for some fields in Jira
- Inserting JIRA chart into Confluence Page results in a ResponseException and chart does not display
- Install4J runtime library throws exception when running the Jira 9.11 installer on Linux
- Invalid message with signature 18245 is thrown when JIRA applications are behind Apache
- Invalid state errors when editing/viewing issues in Jira server
- Issue Collector troubleshooting guide
- Issue creation using the Jira incoming Mail Handler fails due to invalid license error
- Issue Page Shows Up Blank After Upgrade
- java.lang.NullPointerException at com.atlassian.jira.issue.customfields.statistics.OptionComparator.compare(OptionComparator.java:24)
- Jira AD FS SAML SSO Login fails with "No name id found in Document"
- JIRA Admins seeing page load pauses in IE11
- JIRA Application Development panel displays error - Couldn't read data
- JIRA applications features and best practices
- Jira applications stall due to StackOverflowError exception
- JIRA applications stalls due to lost lock in dbcp pool caused by StackOverflowError
- JIRA cannot be accessed after upgrading to JIRA 7
- JIRA Core date picker generates the error JIRA Calendar does not currently support your language
- JIRA doesn't render Issue Type icon in Issue Navigator
- Jira Errors due to non-existing status
- Jira fails to start due to Native memory allocation (mmap) failure
- Jira freezes and becomes unresponsive while Editing the issues
- JIRA get list of all filters shared with everyone
- Jira is appending x-atlassian-mau-ignore to all outgoing browser remote requests
- Jira is slow due to poor database connection performance
- Jira Issues Macro in Confluence does not show Table or default columns
- Jira logging fills up my harddisk with an invisible, orphaned file
- Jira Login fails after userCache being flushed
- Jira notification emails fail to be sent due to read timed out error
- Jira notifications can fail if Insight is disabled
- JIRA Project Import warns that there are more than twenty attachment entries that do not exist
- JIRA Running out of memory due to GC / Allocation race condition
- Jira server: IO exception "Too many open files" then crashes
- Jira server Base URL health check fails
- Jira server displays blank screen when editing a Permission Scheme
- Jira server fails to start with BindException error
- Jira server throws 500 error page when logging in or visiting dashboards
- Jira server unable to retrieve messages from IMAP server with No login methods supported error
- Jira throws 'There are no issue type mappings for this scheme. This should never occur as the default entry should always exist!' message
- Jira throws java.lang.NumberFormatException: null when creating Issue type scheme.
- JIRA Timesheet Reports and Gadgets removal from JIRA Cloud
- Jira User cannot add Watchers to an issue
- Jira Webhooks can not be enabled
- Jira XML backups may fail with a 'Connection has already been closed' error
- Lexorank Management Page doesn't load and receives timeout erros
- licenseReceiptValidator errors after upgrade of Jira server
- Limit users to only browse issues assigned to/reported by them in Jira Cloud
- Limit users to only browse issues assigned to/reported by them in Jira server
- Link to a Confluence page with a special character is failing
- List of (Un)Archived Projects from Database in Jira Datacenter/Server
- Login failed with request has arrived WITHOUT a JSESSIONID cookie
- Long URLs Are Rejected by Apache with 'Request-URI Too Large' Error
- Mail fails to send with 550 5.7.1 Unable to relay error in Jira server
- Memory Information screen shows 0% free metaspace in Jira server
- Microsoft Teams app disconnected in Jira
- Missing Attachment section in JIRA Issue View
- New Health Check JIRA End of Life
- No option to edit user profile is shown
- Nothing happens when attempting to change JIRA Project Lead
- NullPointerException when saving JIRA Perforce integration.
- Office365 SMTP configuration receives authentication errors
- ORA-00942 error with unknown plugin during backup restore
- Out Going MailQueueService among other Services are not running on Jira
- Project Import; Required status error
- Project import fails with NumberFormatException in Jira Server/Data Center
- Project Import fail with com.atlassian.jira.exception.ParseException: Invalid label
- Project Import of Software project fails with Unexpected import failure
- Read-only users able to transition issues in Jira server
- Re-index in Jira fails due to IndexFormatTooOldException
- Remove abandoned or offline nodes in Jira Data Center
- Remove previous content from incoming email from Jira server in Microsoft Outlook
- Remove the None option from a select list custom field in Jira server
- Removing Workflow Step Fails with No status with that ID could be found, it may have been deleted.
- Rename system fields in Jira server
- REST API Endpoints that are not Rate Limited
- REST API search endpoints are slower compared to issue navigator
- Retrieve a list of users assigned to project roles in Jira Data Center
- Rich Text Editor administration screen shows conflict with Wiki Renderer Macros Plugin
- Scheduled Backup Corrupted Randomly
- Searching in Jira sometimes results in "Error occurred communicating with the server. Please reload the page and try again."
- Search view can not be switched from Advanced View to Basic View
- Sending a Test Email Fails due to javax.mail.AuthenticationFailedException
- Service Management Welcome Page is Empty
- Set SSL using Docker container
- Sidebar menu not loading in New Jira Experience
- Slow Reindexing due to java.io.UnixFileSystem.delete Operations
- Some fields are not showing in any dropdown menus of dashboard gadgets
- Source or Review tab does not appear on View Issue or Browse Project page
- Startup check: providing logs for support
- Suggestions not working for User Picker field in Jira Server
- System Plugin is Failing to Load
- Test database performance for Jira Server
- Testing Disk Access Speed
- The option to export issues to CSV is missing in Jira
- The REST API call for the user picker does not retrieve any data.
- The version of the JIRA Agile plugin (7.0.10) does not match up with the bundled JIRA Agile version in JIRA Software.
- Time to First Response gadget does not display data
- Too many open files error in Jira server
- Troubleshoot a reindex failure in Jira
- Troubleshooting and Support Tools missing
- Troubleshooting Client-Side Browser Problems
- Troubleshoot Jira Server performance with GC logs
- Troubleshoot performance issues in Jira server
- Unable to add a new group due to error A group or user with this name already exists
- Unable to add user to project role with the error The actor: 'xxx ' could not be found in any user directory. Therefore, it is not possible to add it to the project role: 'xxxxxx'
- Unable to Browse for Users and Groups
- Unable to Connect to MS SQL Server Due to DB server closed connection
- Unable to Connect to SSL Services due to PKIX Path Building Failed sun.security.provider.certpath.SunCertPathBuilderException
- Unable to create or edit issues using port number after upgrading to JIRA 7
- Unable to delete delegated directory user
- Unable to edit filter subscription with jira-administrator group only
- Unable to edit or remove one of the contexts defined for a customfield under customfield configurations
- Unable to login JIRA when starting JIRA as a service
- Unable to read Jira JMX data in LogicMonitor
- Unable to send mail with Connection refused error in Jira server
- Unable to View Knowledge Base due to Browser Security for Mixed Content
- Understand startup and shutdown scripts in Jira server
- Unlimited LDAP read timeout can cause Cluster Locks health check to fail if there are communication issues
- Unrecognized function 'getJiraHelpUrl'
- Unresponsive Application/Users cannot login when cache is flushed in Data Center
- Upgrade Guide for Jira Data Center 7.2
- Upgrade Guide from 7.2+ to Jira 7.6
- Upgrade Guide from Jira 7.6 to 7.13
- Upgrade to version 7.2x of Jira
- User cannot login in Jira despite providing the correct password and CAPTCHA
- User directories tab missing after Jira upgrade
- User mentions are not working as expected in Jira server
- User observed NullPointerException while editing the transition name
- User receives repeated CAPTCHA prompts on login to Jira Data Center
- Users can't login using Single Sign On, after upgrading the Atlassian SSO plugin - "Received SSO request for user <username>, but the user does not exist"
- Users unable to access Jira after enabling SSO
- Users with correct permissions can't access configure board
- Users with special characters in their full name are not able to log into JIRA
- User unable to log in after enabling SAML Single Sign On for JIRA
- Using Workflow 'Regular Expression Check' Validator to Restrict Text Field in Number Format
- We're unable to confirm that Jira license error during JIRA setup
- When using @mention, some users cannot be searched with fullname (but can be searched with Username)
- Workaround for CVE-2019-15001
- XML restore fails with message "The processing instruction target matching "[xX][mM][lL]" is not allowed"
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