JIRA Boards do not load, not accessible by any user and screen gets blank
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
JIRA Boards do not load. Users cannot access any boards, screen gets blank.
Environment
Jira Server / Data Center
Diagnosis
The root cause of the problem is due to placing certain tags un-closed in the Announcement Banner, which in turns cause most of JIRA not to be rendered.
An open HTML comment (i.e, <!–) can also cause this problem.
It might also affect the Administration panel, so the Administrator cannot fix the problem via JIRA UI, so not only the Boards, but another pages might also get affected as outlined in: JIRA pages go hidden or blank after adding an Announcement Banner
Solution
If the Administrator can access the Administration panel:
- Go to Administration > System > Announcement Banner > remove or fix the content in the announcement field > Set Banner
If the Administrator can NOT access the Administration panel:
- Please see Remove the Jira server announcement banner through the database for steps to remove the banner via the database