Symptoms

Developer commits from Bitbucket or Github but commit messages are not showing in JIRA issues.

Cause

• The email address cannot be found in JIRA (needs to match the email address defined in Git or Mercurial).
• The email address is not configured in Git or Mercurial (needs to match the email address defined in JIRA).
• User doesn't have permission to log work.
• User doesn't have permission to view development tools.
• The DVCS connector failed to sync your repo(s). Check  DCON-211 - Getting issue details... STATUS  and  DCON-437 - Getting issue details... STATUS .

Resolution

• Define the email address in JIRA to match the email address defined in .gitconfig or .hgrc.
• User should configure an email address in .hgrc or .gitconfig that matches the email address defined in JIRA
• Grant user permission to log work in JIRA.
• Grant user permission to view development tools.
• Submit a report request so that support can check your JIRA log to pinpoint the exact root cause (which may or may not be related to  DCON-437 - Getting issue details... STATUS  and  DCON-211 - Getting issue details... STATUS ) .