JIRA Cloud with Zendesk

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On some cases, you may wish to integrate your JIRA Cloud instance with a 3rd party ticketing system. Zendesk comes to mind as one of the most used application for frontline ticketing system. A typical high-level use-case scenario with leveraging Zendesk might look similar to the following:

  • Zendesk as the customer-facing instance for logging bugs and new features for a product.
  • JIRA is used by the company to analyze these bugs and use it for their internal development purposes:
    • JIRA Agile for agile management
    • Bitbucket for source code management
    • Bamboo for continuous integration and release management.

Which is why the creation of the Zendesk for JIRA plugin was created: for such a use case to exist.

Atlassian Cloud allows users to have the same integration seamlessly, and whatever you do is stored in the cloud! If you would like to perform this integration, we have the documentation for you. We also have other documents on usage and customization of your Zendesk and JIRA integration. 

If you have reviewed the documentation and still have questions, feel free to contact Zendesk support .

Last modified on Dec 15, 2014

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