JIRA does not send notifications for Custom Events

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

 

Problem

You have created a Custom Event and also configured the workflow/Notification Scheme to send notifications for this custom event. However, no notification is being sent.

Cause

There isn't any template selected for this Custom Event. Without a template, JIRA won't be able to send out notifications for it

Resolution

Select a template for this Custom Event

  • Navigate to the Events page
  • Locate your custom event
  • Click on Edit

  • Select a template to be used for this event

Last modified on Feb 26, 2016

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