JIRA doesn't display any transitions for issues in the issue view page
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The workflow transition button is no longer available on the issue view page although the issue is not in a closed status. When viewing the issue, the following error is thrown in the atlassian-jira.log
2017-07-17 21:57:25,296 http-nio-8700-exec-10 ERROR admin 1317x1799x1 r63t84 0:0:0:0:0:0:0:1 /browse/ICDBCC-2522 [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.googlecode.jsu.workflow.condition.ValueFieldCondition'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.condition.ValueFieldCondition
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1305)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1157)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)Diagnosis
Referred to https://confluence.atlassian.com/jirakb/workflow-transition-button-disappeared-from-the-issue-view-page-800304645.html and tried the steps but the problem still persists
Cause
Certain add-ons used by the workflow is not present in JIRA
Resolution
Install the add-ons based on the error message being thrown. In this example, JIRA Suite Utilities must be installed.