JIRA doesn't display any transitions for issues in the issue view page

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

The workflow transition button is no longer available on the issue view page although the issue is not in a closed status. When viewing the issue, the following error is thrown in the atlassian-jira.log

2017-07-17 21:57:25,296 http-nio-8700-exec-10 ERROR admin 1317x1799x1 r63t84 0:0:0:0:0:0:0:1 /browse/ICDBCC-2522 [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.googlecode.jsu.workflow.condition.ValueFieldCondition'
java.lang.ClassNotFoundException: com.googlecode.jsu.workflow.condition.ValueFieldCondition
	at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1305)
	at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1157)
	at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)

Diagnosis

Referred to https://confluence.atlassian.com/jirakb/workflow-transition-button-disappeared-from-the-issue-view-page-800304645.html and tried the steps but the problem still persists

Cause

Certain add-ons used by the workflow is not present in JIRA

Resolution

Install the add-ons based on the error message being thrown. In this example, JIRA Suite Utilities must be installed.

 

Last modified on Nov 2, 2018

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