JIRA Fails due to Encountered a 403 Forbidden error loading this page

Still need help?

The Atlassian Community is here for you.

Ask the community

The content on this page relates to platforms which are not supported for JIRA Applications. Consequently, Atlassian cannot guarantee providing any support for it. Please be aware that this material is provided for your information only and using it is done so at your own risk.



When accessing JIRA in the browser after start up, it fails and displays the following error:

Forbidden (403)
Encountered a 403 - Forbidden error while loading this page.


The JIRA instance is sitting behind a proxy and using basic authentication.



  • Add the line, RequestHeader unset Authorization, to the apache proxy configuration block to remove the authorization header.

    <Location /jira>
      RequestHeader unset Authorization
      ProxyPreserveHost On
      ProxyPass /jira http://otherhost/jira
      ProxyPassReverse /jira http://otherhost/jira

    (info) Don't forget to add the mod_headers module, otherwise the authorisation header may not work properly.

Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.