JIRA Fails to Start after LDAP Configuration


After configuring osuser.xml with values taken from a successful test from the LDAP configuration wizard, JIRA will not start. Logs contain errors like:

2010-09-10 11:32:41,327 main ERROR [opensymphony.user.util.ConfigLoader] Could not parse config XML
org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)


There is an & or illegal character, likely in the password.


Remove any non-alphanumeric characters from the password or other fields.

(info) Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.

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