JIRA Fails to Start Due to 'Error Retrieving Dependency of class com.atlassian.jira.toolkit.customfield.MultiProjectSearcher'
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Symptoms
When starting JIRA the following error will appear in your logs:
Error: There was a problem loading the descriptor for module 'customfield-searcher' in plugin 'JIRA Toolkit Plugin'. Error retrieving dependency of class: com.atlassian.jira.toolkit.customfield.MultiProjectSearcher. Missing class: org/apache/lucene/document/Fieldable
Cause
This error occurs if you may have installed an incompatible version of the JIRA ToolKit plugin for your JIRA version. The version testing table can be found in the Plugin Repository.
Resolution
- Download the toolkit version that matches your JIRA version. Refer to the version compatibility matrix in the plugin exchange.
- Remove any previous copies of the plugin before installing the new one.
Installing a JIRA plugin
To install an add-on from the Atlassian Marketplace:
- Choose
at the top right of the screen. - Choose Plugins > Find New Add-ons. The 'Atlassian Marketplace for JIRA' page is displayed. This in-product view of the Atlassian Marketplace website lets you browse add-ons specifically for JIRA.
- Find add-ons by searching the Marketplace, choosing categories, or browsing the featured add-ons list.
- Click the Install button to install free add-ons, or either the Buy Now or Free Trial buttons to install paid add-ons. A confirmation message and the plugin details will appear after the plugin is installed successfully.
Note: You may need to re-index JIRA for your change to take effect. The plugin manager will inform you if this is the case.
Note: Not all add-ons can be automatically installed. Some require manual installation. These add-ons have a Download button instead of an Install button. In these cases, you should read and follow the add-on installation instructions.
Last modified on Mar 30, 2016
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