JIRA has an empty "Shared Filters" and "Shared Dashboards" page even though there are shared filters/dashboards
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA doesn't show anything in the Shared Filters or Shared Dashboards page even though you are certain there are shared filters/dashboards.
Any newly created Shared Filters/Dashboards will be showing properly. When logged in as a user who is author of the shared filter/dashboard, you can see the shared dashboard in the Manage Dashboards page
Diagnosis
Scenario
- Possibly just migrated or upgraded your instance
Diagnostic Steps
Run the following query against your database and you can see that there are many Shared Filters and Shared Dashboards
select * from sharepermissions;- A re-index didn't solve the problem
Cause
A re-index was completed but there might be several errors
2015-06-08 22:48:16,928 JiraTaskExectionThread-8 ERROR admin 1158x53x1 1mtxncz 10.90.252.106 /secure/admin/IndexReIndex.jspa [jira.util.index.CompositeIndexLifecycleManager] Reindex All FAILED. Indexer: DefaultIndexManager: paths: [C:\Atlassian\jira-home\caches\indexes\comments, C:\Atlassian\jira-home\caches\indexes\issues, C:\Atlassian\jira-home\caches\indexes\changes, C:\Atlassian\jira-home\caches\indexes\worklogs]
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 3 errors
at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:192)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:1169)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:1136)
at com.atlassian.jira.issue.index.DefaultIndexManager.access$100(DefaultIndexManager.java:97)
at com.atlassian.jira.issue.index.DefaultIndexManager$2.run(DefaultIndexManager.java:342)
at com.atlassian.jira.issue.index.DefaultIndexManager.withReindexLock(DefaultIndexManager.java:382)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:337)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:287) <+3> (NativeMethodAccessorImpl.java:57) (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
at com.sun.proxy.$Proxy14.reIndexAll(Unknown Source)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:75)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:55)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.doReindex(ReIndexAsyncIndexerCommand.java:28)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:59)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.call(ReIndexAsyncIndexerCommand.java:16)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:24)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask.run(FutureTask.java:262)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
at java.lang.Thread.run(Thread.java:745)
2015-06-08 22:48:16,936 JiraTaskExectionThread-8 INFO admin 1158x53x1 1mtxncz 10.90.252.106 /secure/admin/IndexReIndex.jspa [action.admin.index.IndexAdminImpl] Re-indexing finished
Resolution
- Stop JIRA
- Refer to Troubleshoot a reindex failure in Jira server and fix all errors.
- Start JIRA and perform a full re-index. Make sure the re-index completes without any errors