JIRA is Unresponsive Threads Stuck

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Any request made to JIRA just spins, waiting to load. After a while user may receive a timeout message from Tomcat or a Proxy.

Application logs do not contain any relevant information.  Access logs may have indication of 500 errors.

Diagnosis

Diagnostic Steps

  • Running netstat -t indicates that all of Tomcat's connections are in the state: SYN_RECV

Cause

When all all connections are stuck in SYN_RECV it indicates that the server has received the request, but is unable to respond. This is an indication that the server is overloaded, or simply does not have any extra threads. Possibilities include:

  • Denial of service attack (DOS)
  • Something is holding onto all of Tomcat's threads

Resolution

If your server is victim of a DOS attack. Check with your network team/ISP. You may want to implement aggressive timeouts or rate limiting incoming connections.

Otherwise, you'll want to examine thread dumps to determine what is holding onto all of Tomcat's threads:

Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.