Jira Manage Apps page fails to render and is blank after upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrade of Jira Software the page Administration>>Manage Apps>> Manage Apps fails to render and appears blank.
Checking on the atlassian-jira.log you will find the following
It was loaded from /var/atlassian/jira/shared-home/plugins/installed-plugins/jira-software-application-7.6.8.jart was loaded from /var/atlassian/jira/shared-home/plugins/installed-plugins/jira-software-application-7.6.8.jar 'com.pyxis.greenhopper.jira' - 'JIRA Agile' failed to load. Cannot start plugin: com.pyxis.greenhopper.jira Unresolved constraint in bundle com.pyxis.greenhopper.jira [183]: Unable to resolve 183.0: missing requirement [183.0] osgi.wiring.package; (osgi.wiring.package=com.atlassian.upm.api.license) [caused by: Unable to resolve 171.0: missing requirement [171.0] osgi.wiring.package; (osgi.wiring.package=io.atlassian.util.concurrent)] Resolution
To fix this situation the following steps need to be followed:
- Stop Jira
- validate that only the current version plugins and Jira software/core are installed in /shared/home
- Validate the permission (Linux / Windows) on the shared-home and local home as well as the installation directory of each node.
- Start Jira