JIRA not receiving ticket sharing invite from Zendesk

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When going to the Cloud Connectors > Connections and click on Ticket Sharing in the Zendesk system, the next screen is not bringing any tickets, even if they exists.

The following appears in the atlassian-jira.log:

2014-12-25 16:00:40,744 http-bio-8080-exec-13 WARN admin 1011x27562x1 user, /plugins/servlet/customware/connector/mapping.action [zendesk.manager.impl.DefaultZendeskManager] net.customware.plugins.connector.core.exception.ConnectorIOException: Error code 406 received while authenticating to Zendesk


The connector in the server.xml file don't have the proxyName, proxyPort and/or scheme declared.


Make sure you have the following three lines in the connector used by JIRA:

  • proxyName="<JIRA URL HERE WITHOUT http:// OR https://>"
  • proxyPort="<JIRA PORT>"
  • scheme="<http OR https>"



Last modified on Mar 30, 2016

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