Symptoms

When going to the Cloud Connectors > Connections and click on Ticket Sharing in the Zendesk system, the next screen is not bringing any tickets, even if they exists.

The following appears in the atlassian-jira.log:

2014-12-25 16:00:40,744 http-bio-8080-exec-13 WARN admin 1011x27562x1 user 10.110.13.70,127.0.0.1 /plugins/servlet/customware/connector/mapping.action [zendesk.manager.impl.DefaultZendeskManager] net.customware.plugins.connector.core.exception.ConnectorIOException: Error code 406 received while authenticating to Zendesk

Cause

The connector in the server.xml file don't have the proxyName, proxyPort and/or scheme declared.

Resolution

Make sure you have the following three lines in the connector used by JIRA:

• proxyName="<JIRA URL HERE WITHOUT http:// OR https://>"

• proxyPort="<JIRA PORT>"

• scheme="<http OR https>"