JIRA Pages Are Hidden After Configuring Announcement Banner

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Symptoms

After editing the JIRA Announcement Banner in, JIRA pages no longer render correctly and most or all of the content are hidden.

Cause

This can be caused by an unclosed <script> tag injected into the Announcement Banner.

Workaround

A workaround is to reset the announcement banner to blank via the database, as per the following instructions.

Always back up your data before performing any modification to the database. If possible, try your modifications on a test server.

  1. Shutdown JIRA
  2.  Pull up the announcement banner property ID and content via: 

    select pt.id, pt.propertyvalue from propertytext pt join propertyentry pe on pt.id=pe.id where pe.property_key='jira.alertheader';
  3. Make a note of the ID number and set the banner contents to blank via: 

    update propertytext set propertyvalue='' where id='<id from above>';
  4. Start JIRA

 

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Last modified on Feb 23, 2016

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