Symptoms

1. The P4 command which failed in JIRA from the command line, fails to run in JIRA. For example:

   p4 \-s \-p 192.168.0.235:1666 \-u idaniel \-c localhost \-P mypassword changes \-l \-s submitted  (0,)1000

2. When starting JIRA, the log file has the following error message:

   2007-09-24 17:03:31,178 JiraQuartzScheduler_Worker-3 INFO [ext.perforce.changelists.ChangesIndexer] Retrieving Perforce changes from 0 to 1000
   2007-09-24 17:03:31,293 JiraQuartzScheduler_Worker-3 ERROR [com.perforce.api.Debug] P4 exited with an Error!
   
   and the jira-p4.log log file contains error message such as:
   
   <log level="ERROR" date="9/26/07 10:35:09 PM">P4 exited with an Error!</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec:  p4 -s -p 192.168.0.235:1666 -u idaniel -c localhost -P mypassword changes -l -s submitted @0,@1000</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().is: java.io.BufferedInputStream@67f797</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().isr: java.io.InputStreamReader@1b01949</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().es: java.io.FileInputStream@4c2849</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().esr: java.io.InputStreamReader@1e8f2a0</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().os: java.io.BufferedOutputStream@90f19c</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">P4Process.exec().osw: java.io.OutputStreamWriter@1e67280</log>
   <log level="VERBOSE" date="9/26/07 10:35:09 PM">From P4:exit: 1</log>
   

Cause

The p4.sysroot and p4.sysdrive properties in perforce-jira-plugin.properties are not set properly.

Resolution

The perforce-jira-plugin.properties file contains two entries:

#p4.sysroot=C:\WINDOWS
#p4.sysdrive=C:\

When running JIRA on Windows, these variables must be uncommented and set to the correct values for your Windows installation. Try setting the sysroot to be C:\WINNT instead of C:\WINDOWS).