JIRA Reports Could not load class com.herzum.jira.plugin.approval.wf.CheckApprovalCondition when transitioning JIRA issues

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When attempting to transition issues the issue does not change status. 

The following appears in the atlassian-jira.log

2015-01-01 01:01:01,001 http-bio-8080-exec-1 ERROR superman 998x80148x6 5229i0 192.168.0.1 /secure/AjaxIssueAction!default.jspa [atlassian.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.herzum.jira.plugin.approval.wf.CheckApprovalCondition'
java.lang.ClassNotFoundException: com.herzum.jira.plugin.approval.wf.CheckApprovalCondition
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1720)
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1571)
	at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)
	at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:50)
	at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$LegacyJiraTypeResolver.loadObject(DefaultOSWorkflowConfigurator.java:150)
	at com.opensymphony.workflow.TypeResolver.getCondition(TypeResolver.java:73)
	at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$JiraTypeResolverDelegator.getCondition(DefaultOSWorkflowConfigurator.java:103)
	at com.opensymphony.workflow.AbstractWorkflow.passesCondition(AbstractWorkflow.java:1077)
	at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1119)
	at com.opensymphony.workflow.AbstractWorkflow.passesConditions(AbstractWorkflow.java:1143)
	at com.opensymphony.workflow.AbstractWorkflow.getAvailableActionsForStep(AbstractWorkflow.java:723)
	at com.opensymphony.workflow.AbstractWorkflow.getAvailableActions(AbstractWorkflow.java:115)
	at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActionIds(IssueWorkflowManagerImpl.java:219)
	at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getAvailableActions(IssueWorkflowManagerImpl.java:72)
	at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:116)
	at com.atlassian.jira.workflow.IssueWorkflowManagerImpl.getSortedAvailableActions(IssueWorkflowManagerImpl.java:110)
	at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getAvailableActions(TransitionLinkFactory.java:61)
	at com.atlassian.jira.issue.transitions.TransitionLinkFactory.getItems(TransitionLinkFactory.java:50)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDynamicWebItems(DefaultWebInterfaceManager.java:236)
	at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableWebItems(DefaultWebInterfaceManager.java:214)
	at com.atlassian.jira.plugin.webfragment.DefaultSimpleLinkManager.getLinksForSection(DefaultSimpleLinkManager.java:134)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager.access$601(ThreadLocalCachingSimpleLinkManager.java:31)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3$1.load(ThreadLocalCachingSimpleLinkManager.java:181)
	at com.atlassian.jira.plugin.webfragment.ThreadLocalCachingSimpleLinkManager$3$1.load(ThreadLocalCachingSimpleLinkManager.java:177)
	at com.google.common.cache.LocalCache$LoadingValueReference.loadFuture(LocalCache.java:3573)
	at com.google.common.cache.LocalCache$Segment.loadSync(LocalCache.java:2350)
	at com.google.common.cache.LocalCache$Segment.lockedGetOrLoad(LocalCache.java:2313)
	at com.google.common.cache.LocalCache$Segment.get(LocalCache.java:2228)
	at com.google.common.cache.LocalCache.get(LocalCache.java:3970)
 

Diagnosis

Environment

Cause

The Workflow has been modified with additional Conditions, which can not work, due to the missing Add-on.

Workaround

Open Each Workflow, and remove any Conditions left by the Herzem Approval Add-on.

  1. Locate the Affected Workfow as per Configuring Workflow.
  2. Remove conditions left by the Herzem Add-on as per: Configuring Conditions

 

Resolution

  1. Please disable/remove the problematic plugin from JIRA and contact the developer of the third-party plugin for assistance
     

 

Last modified on Mar 30, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.