JIRA server hung/froze.
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Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA instance hung or frozen due to expired plugin license. In this case, it is Zephyr for JIRA - Test Management.
The following appears in the XXXXXXXXXXX.log
2016-03-29 12:00:21,153 http-bio-443-exec-17564 WARN raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [innovalog.jmcf.fields.CalculatedDateField] CalculatedDateField: could not find formula in custom field description of field Baseline design estimate (customfield_12202)
Navigate to the following URL to edit the formula: https://<some host>/secure/admin/EditCustomField!default.jspa?id=12202
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:21,340 http-bio-443-exec-17564 FATAL raymondoreilly 720x4504599x1 1ei7o6s 192.168.3.143 /browse/SEC-1232 [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 12:00:22,325 http-bio-443-exec-17560 FATAL raymondoreilly 720x4504605x1 1ei7o6s 192.168.3.143 /rest/zephyr/latest/execution [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
..
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:21,207 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545023x1 1prw508 192.168.2.167 /secure/Dashboard.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,629 http-bio-443-exec-18067 FATAL karlmcinerney 1077x4545063x1 1prw508 192.168.2.167 /secure/UpdateWorklog!default.jspa [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
2016-03-29 17:57:33,910 http-bio-443-exec-18096 FATAL karlmcinerney 1077x4545067x1 1prw508 192.168.2.167 /rest/zephyr/latest/execution [thed.zephyr.util.JiraUtil] Invalid license zephyr.license.eval.expired
Diagnosis
Environment
- This happens in JIRA 6.x.
Cause
The root cause of the issue is te expired Zephyr Add-on license. JIRA is trying to access one of the features of the add-on which is not available due to the expired license and hence caused the issue.
Resolution
You will need to update the Add-on license with a valid one.