Jira server unable to start after ungraceful shutdown or restart

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

JIRA is unable to be bring up again after a restart was done.

The following appears in the atlassian-jira.log

 org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [default] in context with path [] threw exception [com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF] with root cause
java.io.IOException: read past EOF

Cause

This is caused by a corrupted index.

Resolution

  1. Stop JIRA
  2. Delete the indexes directory under JIRA_HOME/caches/
  3. Restart JIRA.



DescriptionThis article discusses an issue where JIRA is unable to be brought up again after a restart was done.

Last modified on Sep 25, 2019

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