Jira server unable to start after ungraceful shutdown or restart
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA is unable to be bring up again after a restart was done.
The following appears in the atlassian-jira.log
org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [default] in context with path [] threw exception [com.atlassian.jira.issue.index.SearchUnavailableException: com.atlassian.jira.util.RuntimeIOException: java.io.IOException: read past EOF] with root cause
java.io.IOException: read past EOF
Cause
This is caused by a corrupted index.
Resolution
- Stop JIRA
- Delete the indexes directory under JIRA_HOME/caches/
- Restart JIRA.