Jira Service Management 3.x Customer Portal is showing up as a blank page

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When Jira Service Management 3.x users try accessing their Customer Portal, a blank screen is presented.



This behavior is caused by incompatible plugins.


  • For Easy sign-ups for Jira ServiceDesk, update the plugin to version 3.1.1 or above.
  • For Database Custom Field, update the plugin to version 3.1.6 or above
  • For Active Directory Attributes Sync 2.0, update the plugin version to the latest compatible version
  • For Similar Issues Finder, either update it to the latest compatible version or disable it (in Jira Service Management 3.1.x)
    • The latest compatible version of this add-on works well with Jira Service Management 3.2.x

Last modified on Nov 23, 2020

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