JIRA Service Stops Working after Upgrading from 6.x to 7.x in Windows

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Symptoms

After upgrading JIRA from 6.x to 7.x (e.g. 6.4.12 to 7.2) in Windows using Rapid method, JIRA service stops working.

Diagnosis

Manually starting the service throws an error that the service's Executable Path is not found.

Cause

JIRA 7.x is bundled with Tomcat 8 while JIRA 6.x doesn't support Tomcat 8. During the upgrade, Tomcat 7 which is used by JIRA 6.x. is removed and replaced by Tomcat 8, causing the service to be unable to find the path to Tomcat 7.

Resolution

  1. Open cmd as Admin and run this command to delete the service

    sc delete ServiceName

    ServiceName can be found from Service Manager (right click the Service -> Properties):

  2. Still in cmd, cd to JIRA_Install/bin and run this command to register a new service:

    service.bat install AnyUniqueServiceName
    tip/resting Created with Sketch.

    This will register a new JIRA service pointing to the executable Tomcat 8 (as in the above image)


Last modified on Nov 6, 2018

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