Symptoms

Users may get stuck on the Specify Your Licence Key page in the Setup Wizard of a new installation of JIRA (5.2.11 and above).  Some of the reported errors include:

• Selecting a radio button not updating the page
• CSS appearing broken on the page
• Javascript errors on the page

Workaround

Some users have had success with the following:

• Refreshing the internet browser page
• Clearing internet browser cache
• Rerunning the setup wizard in another internet browser (see Running the Setup Wizard)
• Restarting JIRA (in some cases, multiple times)

Resolution

• This bug has been reported and is being tracked at JRA-32692 - Getting issue details... STATUS