Problem

When attempting to access the Issue Detail View on an Agile board, the view does not load and instead presents an "Error No value present":

The following appears in the atlassian-jira.log:

Uncaught exception thrown by REST service: No value present
java.util.NoSuchElementException: No value present
at java.util.Optional.get(Unknown Source)
at com.atlassian.greenhopper.web.contextprovider.issuedetailsview.CommentBlockContextProviderWrapper.extractCommentTabPanel(CommentBlockContextProviderWrapper.java:82)

Diagnosis

Environment

• The issue is reproducible with all installed apps disabled by entering Safe Mode.

Diagnostic Steps

• Check the pluginstate table:

select * from pluginstate

If you have the following entry, the resolution outlined in this document is applicable for your JIRA instance:

+--------------------------------------------------------------------+---------------+
| pluginkey                                                          | pluginenabled |
+--------------------------------------------------------------------+---------------+
| com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel   | false         |

Cause

The issuetabpanels:comment-tabpanel has been disabled and needs to be re-enabled in order to display comments in the Issue Detail View.

Resolution

1. Stop Jira.

2. Login to the Jira DB and run the following SQL query:

   delete from pluginstate where pluginkey='com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel';

3. Restart Jira
4. Verify if the problem has been resolved.

If any of the above steps did not help, please raise an issue with Atlassian Support with a Support Zip from your instance.