Jira throws error when pasting a different license type from the current license type

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Installing a new Jira license type B such as Jira Software/Core/Service Management Server or Jira Software/Work Management/Service Management Cloud while you have a license type A  installed on one of the other Jira applications. 

For example:

  1. You have Data Center license for Jira Software (expiring or evaluation)
  2. Your organization now only wants Jira Core Server, and pays for a server license.
  3. Pasting the new server license into the Jira Core Server application gives you the following error

  • Removing the Data Center license for Jira Software (if no other license is present in the other Jira applications) is not an option you will receive this warning

Cause

Jira application (Software/Core Server/Service Management/Work Management Cloud) requires at least 1 license and adding another license to one of the other Jira application (Software/Core Server/Service Management/Work Management Cloud) needs to be the same type

  • License type A is present in Jira Software, license type A will be required for other Jira applications

Resolution

You can generate an evaluation license type B for the Jira Application that currently has the license type A here https://my.atlassian.com 

  1. Paste the evaluation license type B into the Jira (Software Server) application that has the license type A.
  2. Paste your paid license type B into the Jira application (Core/Service Management Server) you require.
  3. Remove the evaluation license type B from Jira application (Software Server) or keep until evaluation expires.
Last modified on Apr 26, 2021

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