Jira Webhooks can not be enabled

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Jira Webhooks plugin will not start on startup and can not be enabled using the plugin manager.  This is known to affect 6.4.

Diagnosis

Environment

  • JIRA 6.4
  • Jira Webhooks plugin can not be enabled.

Diagnostic Steps

  • Attempt to enable JIRA Webhooks plugin.  
  • Confirm this SQL returns False.  If you do not get a response or it returns a True, you are not having this issue.

    select * from pluginstate where pluginkey = 'com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin';

Cause

If the Jira Webhooks plugin is disabled at startup, it can not be enabled.

Resolution

Here is how to enable JIRA Webhooks for startup.

  1. Confirm that the plugin state is turned off.  This SQL returns False.

    select * from pluginstate where pluginkey = 'com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin';
  2. Stop JIRA.
  3. Update the DB with this command:

    update pluginstate set pluginenabled = 'true' where pluginkey = 'com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin';
  4. Start JIRA.
  5. Check to see if the plugin is enabled.

 

 

Last modified on Mar 3, 2016

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