Jira webhooks do not respect the allowlist/whitelist but webhooks in Service Management automations do

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.



Jira webhooks are not impacted by the entries global admins set in the allowlist/whiltelist. However, the webhooks used in Service Management automations do.

This may be seen as an inconsistency by admins.


All Jira versions


This is by design. Jira webhooks are created by Jira global admins who also control the whitelist/allowlist.

On the other hand, the Service Management rules can be created by agents so the whitelist/allowlist is a mechanism to control which URLs are used by non-admins, thus the effect they have on webhooks in automations.

Last modified on Jul 21, 2021

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