Keep being redirected to the login page after providing the right credentials on JIRA Data Center

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

Despite providing the right credentials on a JIRA Data Center instance, you keep being redirected to the login page.

Cause

One of the probable causes is that node name(s) is not consistently defined across the configuration.

Resolution

Verify that node name(s) are consistent across the configuration elements. You will need to have the same node name defined in:

  • <JIRA-HOME>/cluster.properties file at jira.node.id
  • <JIRA-INSTALL>/bin/setenv.sh under JVM_EXTRA_ARGS (-DjvmRoute=)
  • In your load balancer configuration (example for Apache: BalancerMember http://<host>:<ip> route=nodename)
Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.