Korean language causing blank Component page
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*Except Fisheye and Crucible
Problem
Component Page is showing empty page if the language used is Korean.
Diagnosis
From
application.xml
(can be found in Support ZIP):<plugin> <key>tac.jira.languages.ko_KR</key> <name>JIRA Korean (South Korea) Language Pack</name> <version>6.0.2-v2r31081-2013-06-18</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin> <plugin> <key>tac.jira core.languages.ko_KR</key> <name>JIRA Core Korean (South Korea) Language Pack</name> <version>7.3.5.v2r716-2017-04-19</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>false</user-installed> <bundled>&#48264;&#46308;</bundled> </plugin> <plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin>
From a vanilla instance:
<plugin> <key>tac.jira core.languages.ko_KR</key> <name>JIRA Core Korean (South Korea) Language Pack</name> <version>7.3.5.v2r716-2017-04-19</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>false</user-installed> <bundled>Bundled</bundled> </plugin> <plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>User installed</bundled> </plugin>
Note that there an extra plugin that does not exist in vanilla instance which is JIRA Korean (South Korea) Language Pack.
<plugin> <key>tac.jira software.languages.ko_KR</key> <name>JIRA Software Korean (South Korea) Language Pack</name> <version>7.3.0.int-0135-v2r49-2016-12-05</version> <vendor>Atlassian Community</vendor> <status>ENABLED</status> <vendor-url>http://translations.atlassian.com</vendor-url> <framework-version>2</framework-version> <user-installed>true</user-installed> <bundled>&#49324;&#50857;&#51088;&#44032; &#49444;&#52824;&#54620;?</bundled> </plugin>
This information is extracted from JIRA 7.3.6 - the plugin versions may be different depending on your JIRA version.
Cause
There are some artifact language plugins from previous version or installation.
Resolution
- Remove the plugin JAR from the
installed-plugins
folder - Or uninstall the plugin via Manage Add-ons page.