Korean language causing blank Component page

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Component Page is showing empty page if the language used is Korean.

Diagnosis

  1. From application.xml (can be found in Support ZIP):

        <plugin>
          <key>tac.jira.languages.ko_KR</key>
          <name>JIRA Korean (South Korea) Language Pack</name>
          <version>6.0.2-v2r31081-2013-06-18</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>true</user-installed>
          <bundled>&amp;#49324;&amp;#50857;&amp;#51088;&amp;#44032; &amp;#49444;&amp;#52824;&amp;#54620;?</bundled>
        </plugin>
    
    
        <plugin>
          <key>tac.jira core.languages.ko_KR</key>
          <name>JIRA Core Korean (South Korea) Language Pack</name>
          <version>7.3.5.v2r716-2017-04-19</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>false</user-installed>
          <bundled>&amp;#48264;&amp;#46308;</bundled>
        </plugin>
    
    
        <plugin>
          <key>tac.jira software.languages.ko_KR</key>
          <name>JIRA Software Korean (South Korea) Language Pack</name>
          <version>7.3.0.int-0135-v2r49-2016-12-05</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>true</user-installed>
          <bundled>&amp;#49324;&amp;#50857;&amp;#51088;&amp;#44032; &amp;#49444;&amp;#52824;&amp;#54620;?</bundled>
        </plugin>
  2. From a vanilla instance:

         <plugin>
          <key>tac.jira core.languages.ko_KR</key>
          <name>JIRA Core Korean (South Korea) Language Pack</name>
          <version>7.3.5.v2r716-2017-04-19</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>false</user-installed>
          <bundled>Bundled</bundled>
        </plugin>
    
    
        <plugin>
          <key>tac.jira software.languages.ko_KR</key>
          <name>JIRA Software Korean (South Korea) Language Pack</name>
          <version>7.3.0.int-0135-v2r49-2016-12-05</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>true</user-installed>
          <bundled>User installed</bundled>
        </plugin>
  3. Note that there an extra plugin that does not exist in vanilla instance which is JIRA Korean (South Korea) Language Pack.

        <plugin>
          <key>tac.jira software.languages.ko_KR</key>
          <name>JIRA Software Korean (South Korea) Language Pack</name>
          <version>7.3.0.int-0135-v2r49-2016-12-05</version>
          <vendor>Atlassian Community</vendor>
          <status>ENABLED</status>
          <vendor-url>http://translations.atlassian.com</vendor-url>
          <framework-version>2</framework-version>
          <user-installed>true</user-installed>
          <bundled>&amp;#49324;&amp;#50857;&amp;#51088;&amp;#44032; &amp;#49444;&amp;#52824;&amp;#54620;?</bundled>
        </plugin>

(info) This information is extracted from JIRA 7.3.6 - the plugin versions may be different depending on your JIRA version.

Cause

There are some artifact language plugins from previous version or installation.

Resolution

  1. Remove the plugin JAR from the installed-plugins folder 
  2. Or uninstall the plugin via Manage Add-ons page.

 

Last modified on Jul 25, 2017

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.