LDAP - JIRA - You cannot move the directory without losing your system admin privileges.

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

After setting up the external directory-LDAP, user is unable to re-order the Directories with below error:

Cause

Current user has it's own username both on internal and LDAP, but current user is an administrator on JIRA internal directory, but it does not have administrator permission on LDAP.

Note that if the user name is only available on JIRA internal directory and not available in LDAP there won't be any issue as it checks the first Order(LDAP) and can't find the user name so it checks the second order(Internal Directory) and matches the credentials.

Resolution

Create an Administrator group on LDAP and give this group Administrator permission on the JIRA Global Permissions

or

If user belongs to a group on LDAP you can grant that group administrator permission on JIRA

Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.