Login Screen Loops Back To Login Screen With No Error When Using Correct Username And Password

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When logging into JIRA you are sent back to the login screen with no error.

This issue starts occurring just after JIRA has been upgraded.


  1. The browser cache has two values for JSESSIONID or if using Crowd, extra values for crowd.token_key.
  2. A software application firewall is blocking JIRA.
  3. Multiple Atlassian products are using the same IP Address or hostname, and the same context path, but are listening on different ports. Due to the way the browser stores cookies, their session cookies step on each other, and sometimes that can lead to this issue happening.


Cause one

  • Clear your browsers cache and reconnect to JIRA.

Cause two

  • Ensure there are no software firewalls blocking JIRA and the cookie JSESSIONID.

Cause three



Last modified on Nov 2, 2018

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