Mac OS X Not Supported by JIRA
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Mac OS bundles a separate version of JAVA within the OS, as result unknown issues can occur when running JIRA in that environment.
The following appears in the atlassian-jira.log:
java.vendor : Apple Inc.
java.vendor.url : http://www.apple.com/
os.name : Mac OS XCause
Mac OS X is not one of JIRA's Supported Platforms.
Resolution
JIRA is a pure Java-based application and should run on any supported operating system, provided that the JDK / JRE requirements are satisfied. That being said, the Mac OS is not officially a supported platform and therefore we can provide minimal support if the issue is an OS related issue running the JDK / JRE.
Migrate the JIRA instance to Windows or Linux, as listed on the Supported Platforms page.