Mail is not being retrieved from the SMTP or POP Server

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JIRA is not creating issues or comments from email.

The following appears in the atlassian-jira.log:

JVM Input Arguments                           : -Djava.util.logging.config.file=/atlassian/jira/conf/ -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Datlassian.mail.fetchdisabled=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/atlassian/jira/endorsed -Dcatalina.base=/atlassian/jira -Dcatalina.home=/atlassian/jira


The JVM argument -Datlassian.mail.fetchdisabled has been set to true, disabling all mail fetching functionality within JIRA.

(warning) Please be careful when changing this behaviour. If multiple JIRA instances are using the same mail servers, significant errors can occur.


  1. Stop JIRA.
  2. Remove the -Datlassian.mail.fetchdisabled=true parameter from JIRA's JVM arguments, as in our Setting Properties and Options on Startup documentation.
  3. Start JIRA.
  4. Test to ensure the mail is retrieved.

Last modified on Nov 13, 2018

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