Mail Queue Never Flushed Automatically
Symptoms
- Mail Queue never flushes. A manual flush is required.
- Mail queue service is configure to flush every 2 minutes, but it flushes only after very long time, e.g. every 75 minutes.
If Mail queue service is configured to flush every 0 second(s) and you recently upgraded to JIRA 6.3.x (now JIRA Software), please set it to 1 minute.
- There are strange jumps back and forth in the system time recorded (refer to log below)
The following appears in the atlassian-jira.log
(with mail debugging enabled) :
2011-10-19 18:47:46,756 QuartzWorker-0 DEBUG ServiceRunner [org.quartz.core.JobRunShell] Calling execute on job DEFAULT.RefreshActiveUserCount
2011-10-19 18:47:46,780 _jiraSystemTenant-Scheduler_QuartzSchedulerThread DEBUG [org.quartz.simpl.SimpleJobFactory] Producing instance of Job 'DEFAULT.RefreshActiveUserCount', class="com".atlassian.jira.user.job.RefreshActiveUserCountJob
2011-10-19 18:47:46,781 QuartzWorker-0 DEBUG ServiceRunner [org.quartz.core.JobRunShell] Calling execute on job DEFAULT.RefreshActiveUserCount
2011-10-19 20:02:25,163 _jiraSystemTenant-Scheduler_QuartzSchedulerThread DEBUG [org.quartz.simpl.SimpleJobFactory] Producing instance of Job 'DEFAULT.ServicesJob', class="com".atlassian.jira.service.ServiceRunner
2011-10-19 18:49:07,118 QuartzWorker-0 DEBUG ServiceRunner [org.quartz.core.JobRunShell] Calling execute on job DEFAULT.ServicesJob
Cause
- The system time on the server where the JIRA application is installed is synching with an internet time server. This typically causes the system time to change regularly.
- If the JIRA application is executing within a Virtual Machine using RHEL, there is a known bug in the Redhat kernel, which can generate a "time jump". Accessing the time kernel API can cause this problem.
Resolution
- Disable time synchronization with the time server.
If this is occurring within RHEL, please contact RHEL support regarding bug 637069.
- If you're running the JIRA applicaton inside a VMWare VM, please see this KB article for further information on a resolution.
Last modified on Mar 30, 2016
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