Mail Queue Service is not working due to Mail Templates is missing
Symptoms
The following appears in the atlassian-jira.log:
2015-01-08 07:06:18,194 QuartzWorker-0 ERROR ServiceRunner Mail Queue Service [atlassian.jira.service.ServiceRunner] An error occured while trying to run service 'Mail Queue Service'. org.apache.velocity.exception.VelocityException: Could not find template 'templates/email/subject/issuementioned.vm' ensure it is in the classpath.
java.lang.RuntimeException: org.apache.velocity.exception.VelocityException: Could not find template 'templates/email/subject/issuementioned.vm' ensure it is in the classpath.
at com.atlassian.jira.mail.RenderingMailQueueItem.send(RenderingMailQueueItem.java:85)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:28)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Diagnosis
Please execute the following command within JIRA's server, and check the output:
ls -lh $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/{html,subject,text}Cause
Mail Templates has been removed or modified before which caused Mail Queue Service to be malfunctioning.
Resolution
Download the same JIRA version zip file from here.
Extract the zip file out and look for the missing mail templates shown in the error:
Could not find template 'templates/email/subject/issuementioned.vm' ensure it is in the classpath.
Check in $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/emailCopy the files from
html,subject,textdirectory.Paste the files to the respective directories:
$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/html $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/text $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/subjectThen, restart JIRA.
Last modified on Mar 30, 2016
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