Members were not added to the slack channel via automation in Jira Service Management
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
In some situations, channel members do not add to the Slack channel upon creating a channel through automation in the Jira cloud.
Cause
Due to some mapping issues between Jira and Slack, channel members are not adding to the slack channel.
Solution
- Type "/connect" in one of the created slack channel
- Follow the steps shown to sign in.
Once this is done, the user should be added to the Slack channel and then the user will be automatically added to the new channels created through the automation rule.