Migrating to login-free portal permissions

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

In 2017, the Jira Service Management public signup setting and project customer permissions were updated and rewritten for the login-free portal feature. This KB article describes how the old settings map to the new settings. All sites were migrated to equivalent settings, which means that even if the wording in the settings has changed, the same people can access your projects as before. You don't need to change your settings unless you to use login-free portals on your site.


Jira Service Management uses a combination of global and project settings to determine who can view portals and send requests to service projects. Think of the global settings as how customers access the service project, and the project settings as who can access the service project.

Global (set by Jira admins)

Found in   > Products > Jira Service Management > Configuration.

The global settings determine which options are available in the project settings. Here, Jira admins choose whether customers can create their own accounts in portals, or view portals without logging in.

Old optionsNew options

Learn more about global customer permissions.

Project (set by project admins)

Found in   > Customer permissions

The project settings determine who can view the project's customer portal and send requests to the service project. Previously, there were three options. Now, there are two options. The second option changes depending on the global setting.

Old optionsNew options

Learn more about project customer permissions.

Last modified on Nov 23, 2020

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