Missing Attachment section in JIRA Issue View
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The attachment section in the JIRA Issue View is missing.
Cause
The com.atlassian.jira.jira-view-issue-plugin:attachmentmodule pluginkey is set to false in pluginstate table during an upgrade.
Resolution
Shutdown JIRA
Run the following query to identify the status of the pluginkey:
SELECT * FROM pluginstate WHERE pluginkey = 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule';If the pluginenabled is false, set it back to true
DELETE from pluginstate WHERE pluginkey='com.atlassian.jira.jira-view-issue-plugin:attachmentmodule';Always back up your data before performing any modification to the database. If possible, try your modifications on a test server.
- Restart JIRA