Missing Attachment section in JIRA Issue View

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

Problem

The attachment section in the JIRA Issue View is missing. 

Cause

The com.atlassian.jira.jira-view-issue-plugin:attachmentmodule pluginkey is set to false in pluginstate table during an upgrade.

Resolution

  1. Shutdown JIRA

  2. Run the following query to identify the status of the pluginkey:

    SELECT * FROM pluginstate WHERE pluginkey = 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule';
  3. If the pluginenabled is false, set it back to true

    DELETE from pluginstate WHERE pluginkey='com.atlassian.jira.jira-view-issue-plugin:attachmentmodule';

    Always back up your data before performing any modification to the database. If possible, try your modifications on a test server.

  4. Restart JIRA

Last modified on Apr 5, 2020

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