New cases are created with pre-populated Confluence activity in JIRA

Still need help?

The Atlassian Community is here for you.

Ask the community

This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

JIRA adds pre-populated events to the Activity stream on a newly created issue. The events are referencing pages in Confluence.

Diagnosis

Environment

  • JIRA linked to Confluence

Diagnostic Steps

  • Identify the space in Confluence from where the activity is coming to JIRA

  • Check the space integration tools (Confluence -> affected space -> scroll down -> space tools -> if the space is back linked to the problematic JIRA project – this is where the activity comes from to Confluence

Cause

This is by design. If the Confluence space is back linked to JIRA project, then JIRA cases will be able to keep track of changes occurring to existing pages in the Confluence space.

Workaround

Affected articles can be moved temporarily to another space, and then copied as new back to the original Confluence space. This way JIRA will start monitoring the pages from scratch and the activities will no longer show up on new and existing cases.  (info) However, once the new pages are modified, the behaviour will reoccur

Resolution

Remove the back link to JIRA project from the integration tools in Confluence (notice you will no longer be able to keep track of changes in the Confluence space from JIRA)

Last modified on Feb 25, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.