Problem

Jira 8.2 and higher brings status colors, as described on the Release Notes page. However, after upgrading Jira to version 8.2 or higher, new status colors are not applied and old ones are still visible on issue screen:

Possible causes

Cause 1: custom CSS overrides status colors

It is possible that there is a custom CSS that overrides the colors to the old ones, as explained here. Custom CSS can be injected through the Announcement banner or through a custom add-on script.

Cause 2: custom add-on overrides status colors

There are some custom add-ons that revert status colors to old ones. For example, Zephyr for Jira is one of these add-ons (version 5.5.1.55108513). Disabling custom add-ons one by one (preferably on a test environment) will help to determine which add-on is the culprit.

Workaround

Possible workaround is to inject the following custom CSS through the Announcement banner. It will set the colors to the default ones shipped with Jira 8.2 and above.

<style type="text/css">
.aui-lozenge.jira-issue-status-lozenge-yellow, .aui-lozenge.jira-issue-status-lozenge-inprogress
{
  background-color: #0052cc !important;
  border-color: #0052cc !important;
  color: #fff !important;
}
.aui-lozenge.jira-issue-status-lozenge-blue-gray, .aui-lozenge.jira-issue-status-lozenge-new
{
  background-color: #42526e !important;
  border-color: #42526e !important;
  color: #fff !important;
}
.aui-lozenge.jira-issue-status-lozenge-green, .aui-lozenge.jira-issue-status-lozenge-done
{
  background-color: #00875a !important;
  border-color: #00875a !important;
  color: #fff !important;
}
</style>

Resolution

Resolution for Cause 1

Remove the custom CSS that overrides the colors: check the CSS injected through the custom add-on script or through the Announcement banner.

Resolution for Cause 2

• In some cases, upgrading the culprit add-on to a higher version updates colors to the new ones.
• If upgrading the add-ons does not help, apply the workaround and contact the add-on vendor for more information.