No option to edit user profile is shown
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When accessing a JIRA User Profile, the user is not shown an option to Edit the profile.
If the user attempts to manually access the Edit profile page: <BASE-URL>//secure/EditProfile!default.jspa?username=<USERNAME> the user is shown an error: "Editing your user details is not allowed on this JIRA instance"
Cause
Log into the JIRA instance and check the External User Management Option, and determine if this is set to ON. If it is set to on External User Management is enabled and users will not be able to manage their profile within JIRA.
Resolution
This functionality is by design. If you are not using External User Management and instead using an Internal Directory, switch External User Management off. Ideally if you are using External User Management (such as an LDAP Server Connector for your User directory, keep External User Management ON).