No such file or directory error during issue import via CSV file
Problem
When importing issues via CSV file, the following appears in the atlassian-jira.log:
2019-02-01 10:54:53,065 ajp-nio-8009-exec-6 ERROR [o.a.c.c.C.[.[localhost].[/jira].[action]] Servlet.service() for servlet [action] in context with path [/jira] threw exception [java.lang.RuntimeException: java.io.IOException: No such file or directory] with root cause
java.io.IOException: No such file or directory
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createTempFile(File.java:2024)
at java.io.File.createTempFile(File.java:2070)
at com.atlassian.jira.plugins.importer.imports.importer.impl.AbstractDataImporter.getLogFile(AbstractDataImporter.java:150)
at com.atlassian.jira.plugins.importer.imports.importer.impl.AbstractDataImporter.initializeLog(AbstractDataImporter.java:116)
at com.atlassian.jira.plugins.importer.web.ImporterLogsPage.doImport(ImporterLogsPage.java:102)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
... 2 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
at com.atlassian.jira.plugins.importer.web.ImporterProcessSupport.execute(ImporterProcessSupport.java:152)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
... 15 filtered
at com.softwareplant.ppm.structureint.jiraserver.event.PluginIssueLinkListener.doFilter(PluginIssueLinkListener.java:86)
... 3 filtered
at com.idalko.jira.plugins.igrid.WebResourceIncludeFilter.doFilter(WebResourceIncludeFilter.java:166)
... 36 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 12 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 47 filtered
at com.bigbrassband.jira.git.action.GitThreadCacheDestroyFilter.doFilter(GitThreadCacheDestroyFilter.java:35)
... 18 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 39 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.idalko.jira.plugins.igrid.servicedesk.ServletRequestContextFilter.doFilter(ServletRequestContextFilter.java:23)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)The error below will be shown on Jira UI as well:
Cause
Jira writes logs for the import process under $Jira_INSTALL/temp directory. If temp directory is missing under $Jira_INSTALL, then the error above will be thrown.
Resolution
Create temp directory under $Jira_INSTALL path and grant read/write permission to the directory owner. The commands below should be executed by Jira process owner:
mkdir -p $Jira_INSTALL/temp
cd $Jira_INSTALL
chmod u+rw temp
Last modified on Nov 23, 2020
Powered by Confluence and Scroll Viewport.