Not Able to Install or Uninstall Jira Service Management Addon

Still need help?

The Atlassian Community is here for you.

Ask the community

 

Problem

Can't uninstall Jira Service Management cause it does not seem to be installed, and can not install it as the install button is missing.

Restarting Jira does not solve the problem.

Diagnosis

Jira Service Management is not available on UPM.

This is how when you navigate to purchased Addon:

Atlassian Marketplace for Jira screen:


Cause

It seems that UPM is having some issue which is sharing same root cause with the logged issue at here  UPM-5035 - Getting issue details... STATUS

Workaround

  1. Stop Jira;
  2. Remove the UPM .jar file from the installed plugins folder:
    $Jira-Home/plugins/installed-plugins/plugin.xxxxxxxxxxx.atlassian-universal-plugin-manager-plugin-2.19.jar
  3. Restart Jira

You can refer to installing a Jira plugin manually to install addon manually. Also here is the link to download the addon file for Jira Service Management https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions

 

 

Last modified on Nov 23, 2020

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.