On Import CSV for objects any special character will not be taken into account

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Platform Notice: Data Center Only - This article only applies to Atlassian products on the data center platform.

Summary

When using Import CSV of objects with special characters, these characters are not taken into account, even when CSV file is saved with UTF-8 encoding.
The result will show for example:

Accent.PNG

Environment

Editor for example MS Excel

Cause

Checking the source file in different editors (Google Sheets, Sublime, etc. ) show, that the UTF-8 encoding is not correctly applied

Solution

This comes down to the Editor and its support of UTF-8. Using another Editor ( i.e. Sublime or Google Sheets) and resaving the file using that Editor before the export will fix the issue.

Please see CSV Import for other details when importing Insight Objects.


Last modified on Sep 22, 2021

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