Opt in to receive notifications for Customer Organizations

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When a ticket is shared with an Organization, members will only receive the request creation notification. Individual members must opt in via the Customer Portal for any additional notifications. 

Steps to enable notifications

To opt in to receive notifications within the customer portal follow these steps:

  1. From your customer portal, navigate to Requests > <Select_Organization_the_ticket_was_shared_with>.
  2. Find the request you are looking to opt in to and select it.
  3. Click the Notifications off button to opt in.

The image shows the status of a request, which is To Do.  Notifications for this request are currently off, as indicated by the highlighted Notifications off button with a bell icon. The request type is Report a maintenance issue, indicated by a wrench icon.

If you would like to opt out of notifications, click the Notifications on button.

Update notification email content

An additional step can be taken to let Organization members know they will need to opt in to receive further notifications by editing the notification email content:

  1. Within your project go to Project Settings > Customer notifications.
  2. Click Edit next to the Organization added notification > Edit.
  3. Add a message to the Content to let users know they will need to opt in to receive notifications.
  4. Save.
Last modified on Feb 13, 2025

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